FAQ – Poker VIP loyalty program at MermaidPoker.com

Q. How do I join the VIP loyalty program?
A. You do not have to do anything to join our program, just do what you love, play poker. As you play you will earn frequent player points (FPPs). The amount of FPPs you earn in one calendar month will determine your VIP status for the next calendar month.

Q. Is the VIP loyalty program only available for new players?
A. Not at all. Any player who plays and reaches the relative number of FPPs will receive an invitation informing them of their VIP status.

Q. How do I earn FPPs?
A.

Q. Can I combine my FPPs with another player on Mermaid Poker?
A. Your VIP status is only based on the FPPs earned by each individual player and you can not combine yours with any other player to achieve a higher VIP status.

Q. If I don’t spend my FPPs, will I be able to use them later?
A. If you don’t spend your FPPs on any personal rakeback promotions, the FPPs will continue to accumulate as long as you stay active at Mermaid Poker. Your FPPs will be removed if you are inactive for longer then 6 months.

Q. What determines my VIP status?
A. The total number of FPPs earned during the previous calendar month.

Bronze VIPs – Generate 500 FPPs in the previous month to qualify.
Silver VIPs – Generate 2000 FPPs in the previous month to qualify.
Gold VIPs – Generate 3500 FPPs in the previous month to qualify.
Platinum VIPs – Generate 5000 FPPs in the previous month to qualify.
Elite VIPs – Generate 10,000 FPPs in the previous month to qualify.

Q. How long does my VIP status last?
A. The status for all the tiers lasts between the 1st until the end of each calendar month in which you qualified. For example, if you accrue 1290 FPPs between the 1st and 30th, you have achieved Silver status for the following month. On the 1st day of the following month your VIP status will be recalculated based on the number of FPPs earned.

Q. Does my VIP status expire?
A. Yes. If you do not reach the required amount of FPPs to qualify for the same, or higher, VIP status by the last day of the calendar month.

Q.I’m a bronze VIP member, what rewards are available to me?
A. Bronze VIP members can take part in the monthly €500 freeroll running on the 4th of each month at 18:30GMT.

Q.I’m a silver VIP member, what rewards are available to me?
A. As a silver VIP member, you are eligible for the monthly €500 freeroll running on the 4th of each month at 18:30GMTand the €1000 monthly freeroll running on the 5th of each month at 18:30 GMT.

Q. I’m a gold VIP member, what rewards are available to me?
A. As a gold VIP member, you are eligible for the monthly €500 freeroll running on the 4th of each month at 18:30GMT, the €1000 monthly freeroll running on the 5th of each month at 18:30 GMT, and the €2000 monthly freeroll running on the 6th of each month at 18:30 GMT.

Q. I’m a platinum VIP member, what rewards are available to me?
A. As a platinum VIP member, you are eligible for the monthly €500 freeroll running on the 4th of each month at 18:30GMT, the €1000 monthly freeroll running on the 5th of each month at 18:30 GMT, the €2000 monthly freeroll running on the 6th of each month at 18:30 GMT. You will also receive excellent MSN VIP support from our VIP Manager; all details will be sent to you via email.

Q. I have just made my first deposit, but why can’t I see my first deposit bonus under ‘pending bonus’?
A. Please note that it can take up to 30 minutes for your poker bonus to become visible in your ‘pending bonus’ balance after your first deposit. This will not in any way affect when your poker bonus was activated.

Q. I’ve been playing at the tables and checked the player zone. I’ve earned enough FPPs to unlock some of my pending bonus but it’s not appearing in my account. How come?
A. Please note that it can take up to 30 minutes for bonus to be released into your account after playing at the tables.

Q. I am on a personal rakeback program but I did not receive my bonus this month, why?
A. Any personal rakeback program has the minimum requirement of €100 gross rake per calendar month. If you didn’t reach this minimum requirement or any other requirement set for your personal deal no bonus will be paid out. Please track your personal campaigns and rake in the Player Zone. If you have reached the requirement set and still not received your rakeback bonus please contact mermaidpoker@pokerresponse.com and we will investigate the matter for you.

Q. I had 2000 FPPs but now they are gone from my poker account, where did they go?
A. All players are rewarded for their real money play with FPPs. Any customer on a personal rake based promotion can use their FPPs towards that promotion and the FPPs will then be automatically deducted when paid out. If you have not received any rakeback bonus please contact mermaidpoker@pokerresponse.com and we will investigate this matter for you.